Yes, worldwide shipping is available.

Shipping charges depend on the weight and size of your package and the country it’s being sent to. We work with different shipping partners, so rates may vary from country to country. In general, smaller and lighter packages tend to cost more per kg, while larger shipments usually get better rates.

This depends on your country’s customs policies. Some countries may charge customs or import duties when the package arrives, while others may not. Any applicable charges are usually paid by the customer at the time of delivery.

Once an order has been shipped, we’re unable to offer returns or exchanges. However, if your order has not been dispatched yet, we’ll do our best to help with any changes or replacements requested in time.

We use a two-hub shipping process. Orders are routed through Dubai and then the UK before continuing to their final destination. Delivery typically takes 2–3 weeks from dispatch, although customs processing and local delivery times may vary. If you need your order by a specific date, we recommend ordering well in advance.

Tracking numbers are generated when your order is dispatched, but tracking activity may not appear immediately. Parcels first travel through our shipping hubs and must clear customs in the UK before entering the tracked delivery network. Once customs clearance is complete, tracking updates will begin appearing normally.

Shipping updates are sent automatically as tracking information becomes available. If your parcel has not shown any movement for more than two weeks after dispatch, please contact our support team and we'll be happy to look into it for you.

Consolidated shipping means multiple items or orders may be grouped together into a single shipment to improve efficiency and reduce overall shipping costs. When orders are consolidated, the shipping risk applies to the entire consolidated parcel rather than individual items within it.

In many cases, yes. If your orders have not yet been dispatched, please contact us as soon as possible and we'll do our best to combine them. Please note that consolidated shipments are treated as a single parcel for shipping and liability purposes.

When multiple orders are consolidated, we hold the earlier order(s) until all items in the latest order are ready to ship. This means your shipment timeline is calculated from the date of your most recent order, not your first one. While consolidation can help reduce shipping costs, it may result in a longer wait for items purchased earlier, as everything is shipped together in a single parcel.

Once an order has been dispatched and handed over to the courier, responsibility for the shipment transfers to the shipping carrier. If a parcel is confirmed lost following a courier investigation, we will assist by providing documentation, following up with the courier, and helping initiate any claims process. Depending on the outcome of the investigation, a partial refund may be offered where applicable.

Customs authorities may occasionally hold shipments for inspection or additional processing. While this can result in delays, it is a normal part of international shipping and is outside our control. We will gladly assist with any information required regarding your shipment.

Yes. International shipping can occasionally be affected by factors such as weather conditions, customs backlogs, transportation disruptions, public holidays, airspace restrictions, or other global logistics issues. While shipments continue to move through the network, these events may extend delivery timelines. We work closely with our logistics partners and will share updates whenever possible.

Unfortunately, once an order has been dispatched, it cannot be cancelled, recalled, or modified. If you need to make changes to your order, please contact us before it ships and we'll do our best to accommodate your request.